Portfolio

Refund Policy

Last Updated: January 2026

At DDA — Digital Designing Agency (“DDA,” “Company,” “we,” “our,” or “us”), we are committed to delivering high-quality digital services and maintaining transparent business practices. This Refund Policy outlines the conditions regarding payments, cancellations, and refunds for our services.

By purchasing or using our services, you agree to this Refund Policy.

1. General Policy

Due to the nature of digital services, time investment, strategic planning, and resource allocation, all payments made to DDA may be non-refundable once project work has started.

Refund requests are reviewed individually depending on the project stage, completed work, and service type.

2. Eligible Refund Situations

Refunds may be considered under limited circumstances, including:

  • Duplicate payments

  • Billing errors

  • Service cancellation before work begins

  • Inability to deliver agreed services due to internal limitations

Approved refunds will be processed within a reasonable timeframe.

3. Non-Refundable Services

The following services are generally non-refundable once work has started:

  • Website Development

  • SEO Services

  • Graphic Design

  • Branding Projects

  • Digital Marketing Campaigns

  • Paid Advertising Services

  • AI Automation Solutions

  • Hosting Services

  • Content Writing

  • Media Production Services

Completed milestones, revisions, consultations, and strategy sessions are also non-refundable.

4. Deposits & Advance Payments

Project deposits and advance payments are used to reserve scheduling, allocate resources, and begin project preparation.

Deposits are generally non-refundable once project planning or work has started.

5. Subscription & Monthly Services

For recurring services such as:

  • SEO Management

  • Social Media Management

  • Hosting Services

  • Maintenance Plans

  • AI Automation Support

Clients may cancel future renewals by providing written notice before the next billing cycle.

No partial refunds will be issued for active billing periods already processed.

6. Client Delays & Inactivity

If project delays occur due to lack of communication, missing materials, delayed approvals, or client inactivity, refunds will not be issued for completed work or reserved project time.

Projects inactive for extended periods may be archived or paused at our discretion.

7. Third-Party Costs

Third-party expenses are non-refundable, including but not limited to:

  • Domain Registrations

  • Hosting Fees

  • Paid Advertising Budgets

  • Software Licenses

  • Premium Plugins

  • API Charges

  • Third-Party Tools & Integrations

These services are managed by external providers and are subject to their own refund policies.

8. Project Cancellation

Clients may request project cancellation at any time.

If cancellation occurs after work has started:

  • Completed work hours

  • Strategy development

  • Design work

  • Development progress

  • Reserved resources

may be deducted before any partial refund consideration.

9. Chargebacks & Payment Disputes

Clients agree to contact DDA directly before initiating any payment disputes or chargebacks.

Fraudulent or unjustified chargebacks may result in:

  • Service suspension

  • Project termination

  • Legal recovery actions where applicable

10. Service Performance Disclaimer

While we strive to deliver strong business results, DDA does not guarantee:

  • Specific SEO rankings

  • Exact lead numbers

  • Sales increases

  • Advertising performance outcomes

  • Revenue targets

Marketing and business performance depend on multiple external factors beyond our control.

11. Refund Request Process

To request a refund, clients must contact us with:

  • Full Name

  • Project Details

  • Invoice or Payment Information

  • Reason For Refund Request

Refund requests will be reviewed within a reasonable timeframe.

12. Policy Updates

We reserve the right to update or modify this Refund Policy at any time without prior notice.

Updated versions will be published on this page with a revised effective date.

13. Contact Information

If you have questions regarding this Refund Policy, please contact us:

DDA — Digital Designing Agency

Phone: +1 (210) 571-7909

Email: lee.digitaldesigningagency@gmail.com

Address: 42513 Fawn Meadow Pl, Chantilly, VA 42513, United States

Agreement

By purchasing or using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.